Laura is a strategic leader with 20 years client-side hospitality brand management experience. This brings a unique empathetic perspective to our TwoBird clients.

Her time working cross-brand at IHG provides a deep understanding of the sector and how to unpack a brand challenge and define a solution. She has a solid understanding of how brands work and the impact that great design has on customer experience.

Laura knows that customer satisfaction is at the heart of creating a successful brand. This informs the way Laura will define, refine and deliver your project.